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SilcaHirobel Frame Clamp
Item # SLCD012
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What do you think about this product?
October 21, 2019
Customer service nightmare
- I've used it once or twice and have initial impressions
This is a good product but the company is particularly difficult to deal with and their customer service is terrible. I bought one of these direct from the manufacturer, tried it out and it worked ok but the bike I got it for didn't so that ended my need for it. Fast forward a few months later and when I asked to return it I got stonewalled and was told that it was used and they would not accept the return because it was used. I told them I used it once and still have the box it came in, that it was in like new condition. They basically said, too bad, we don't return used product which was a BS answer. Had they told me you are past our time window for returns, I might have been more receptive to their response, but the person I traded emails with was a real jerk. I work in sales and customers service, and these guys are awful to deal with. Last time I will ever do business with this company.
Jethro R J.
August 19, 2020
So you got upset that you bought something, took it out of the box, used it, and they wouldn't take it back? Take the hit and sell it on eBay like everyone else, it isn't new and can't be sold as new. The clamp is expensive. It works for the specified need. Silca is known for expensive but nice things.