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SilcaHirobel Frame Clamp
Item # SLCD012
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What do you think about this product?
October 21, 2019
Customer service nightmare
- I've used it once or twice and have initial impressions
This is a good product but the company is particularly difficult to deal with and their customer service is terrible. I bought one of these direct from the manufacturer, tried it out and it worked ok but the bike I got it for didn't so that ended my need for it. Fast forward a few months later and when I asked to return it I got stonewalled and was told that it was used and they would not accept the return because it was used. I told them I used it once and still have the box it came in, that it was in like new condition. They basically said, too bad, we don't return used product which was a BS answer. Had they told me you are past our time window for returns, I might have been more receptive to their response, but the person I traded emails with was a real jerk. I work in sales and customers service, and these guys are awful to deal with. Last time I will ever do business with this company.
Jethro R J.