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The pro's closet trade in program FAQ

Q: What are the advantages of selling a bike through The Pro’s Closet? A: The Pro’s Closet is able to pay you top dollar for your bike, quickly and easily, allowing you to upgrade to your dream bike. Q: How and when is payment provided? A: You have the option of either a PayPal payment (no fee to you) or a check in the mail. Paypal payments are sent directly to your account email and are issued within one business day of item arrival and inspection. Checks are sent to your account address and are issued from The Pro’s Closet twice a week, Tuesdays and Thursdays. Q: Who Covers Shipping? A: The Pro’s Closet covers your shipping. Please note that The Pro’s Closet labels do not include insurance so please pack your bike with care. Q: Are upgrades taken into account in the offer? A: The Pro’s Closet uses experienced industry insiders to carefully inspect each bike submitted, component by component, allowing them to accurately assess a bike that may be worth more than a stock build. Rather than using an algorithm, this method ensures they can account for custom builds and expensive aftermarket upgrades. Q: How long is the offer valid? A: Your bike offer stands for 3 days to ensure the most competitive quote. Q: How long will it take to get an offer on my bike? A: You will receive a valuation as soon as possible, often within one business day. Q: What does The Pro’s Closet look for during their inspection? A: The Pro’s Closet trained mechanics are looking for issues that would deem the bicycle unsellable such as structural flaws in the frame or wheels. They are less concerned with normal wear and tear. Q: Why does The Pro’s Closet collect my ID information? A: The Pro’s Closet is a committed industry leader and advocate for bicycle theft prevention. Every bicycle we inspect is verified by the owner’s ID and bicycle serial number. Your information will be kept confidential and secure. For further assistance, please contact a Gearhead.