Thanks for joining the Summit Club. We’re excited to offer you earned credits on full-price purchases, free returns, and personalized customer service from our expert Gearheads. Since our program is in pilot mode, we’re still refining how it operates. As such, we’ve made some changes to our Terms & Conditions that we’ve summarized below for your convenience.

Here is a summary of changes we’ve made to our program:

How Loyalty Credits Are Earned

  • Loyalty credits can only be earned on the site through which the Participant joined the program. For instance, Competitive Cyclist Summit Club members will only earn loyalty credits on Competitive Cyclist purchases. Backcountry Summit Club members will only earn loyalty credits on Backcountry purchases.
  • Customers can be members of both the Competitive Cyclist and Backcountry Summit Clubs.

How Loyalty Credits Are Redeemed

  • Loyalty Credits may be redeemed on any Backcountry domestic site, including,,, and
  • Loyalty Credits can not only be used to pay for products, they can also be used to pay for services, taxes, shipping, handling and delivery charges, and even donations.
  • Loyalty Credits cannot be used to purchase a gift card.

How Returns Affect the Earning of Loyalty Credits

  • If a Program Participant purchases a full-price product and then returns that product, Loyalty Credits earned from the purchase will be forfeited.

How Returns Affect the Redemption of Credits

  • If a customer returns a product purchased with Loyalty Credits during the quarter of issuance, the associated Loyalty Credits will be reissued to the customer up until the expiration date for the Loyalty Credits. In all other scenarios, Loyalty Credits can only be redeemed once.
  • If the customer returns a product purchased with Loyalty Credits after the expiration date for those credits, no Loyalty Credits will be reissued.

What Constitutes a Full-Price Purchase

  • Products that are discounted for the Program Participant in any way—either through individual product level discounts, cart discounts, price matching, or customer service offering—are not considered full-price purchases.

All of these changes will be applied to the calculation of loyalty credits earned from the start of the Summit Club program.

Questions or concerns? Give us a call at 1-800-409-4502.