- Detail Images
SmithOutlier 2 XL ChromaPop Sunglasses
Item # SMI00KA
What do you think about this product?
November 3, 2021
Lasted <9 months, Smith refused warranty
- I've used it several times
- True to size
I have been a life-long buyer of Smith products whose quality and customer service has always been excellent. However, this recent experience is showing they no longer have the reputation they used to. The temple broke on my glasses during normal wear (taking them off my face while driving), at which time the rubber temple and nose pads were also degrading and the paint had started to chip off, so I requested a warranty. Having parts degrading after 9 months should be well within the "manufacturing defect" clause, but they denied my claim and offered a measly discount code on their website that wouldn't even cover the cost of shipping versus picking them in a local store. Knowing a temple piece is probably available and less than a $10 piece of plastic, this is awful customer service. Just an FYI, the "Lifetime Warranty" that Smith advertises is apparently false.