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CampagnoloSuper Record 12 Chain
Item # CPG004X
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October 25, 2020
Disappointed, Campy Super Record EPS 12s
- 6` 2"
- 180 lbs
Thank you to CC for giving me the opportunity to post this review on the Campagnolo Super Record EPS 12 Speed Chain. I did not buy anything I have mentioned below in this review from CC. I am posting this review because I want others to know about the lack of quality of the Campagnolo Super Record EPS 12 speed chain and what I feel needs to be adressed by Campagnolo as a matter of urgency and re-engineered by Campagnolo before someone is seriously injured or worse by using the current version of this chain and also to date Campagnolo refusing to do anything about it after it was brought to their attention in great detail to the Campagnolo HQ in Italy. I have the Campy Super Record EPS 12 Speed Disc groupset built up on a Bianchi Oltre XR4 Disc frame with Zipp 454 Disc wheels. The saying, "A chain is only as strong as it's weakest link", couldn't be any truer for Campagnolo's Super Record EPS current 12 speed chain for this groupset. Everything purchased for this bike was Brand New and put together by a professional and very well experienced bicycle mechanic at a high-end bike shop. The bike shop, mechanic and owner of the shop where the brand new bike and all of it's brand new parts, components were purchased have nothing to do with this Campagnolo Super Record EPS 12 speed chain issue. This is an Campagnolo problem in it's entirety. On The very first ride on this bicycle, the Campagnolo Super Record EPS 12 speed chain snapped in the parking lot of the bike shop, no less! I would like to note that I am 6'2" tall and weigh 180lbs, former competitive triathlete. Not that it matters whatsoever, but I wanted to make it a point to mention it, because I know some individual's out there may think maybe this is a rider who is overweight, out of shape and the chain snapped because of it. This isn't the case whatsoever. The Campagnolo Super Record EPS 12 Speed chain that snapped was replaced with another Brand New Campagnolo Super Record EPS 12 Speed chain. The second Campagnolo Super Record EPS 12 Speed chain was making a crackling noise after only approximately 200kms/120miles of use and I brought my bike back to the shop where I purchased it all and who had put it all together and the head mechanic there said that the Campagnolo chain was ready to snap and if I continued to ride with this second Campagnolo chain that this the Campagnolo chain would snap as well! So, now I am on my third Campagnolo Super Record EPS 12 Speed chain and I'm not pushing my luck! My confidence, Trust in the Campagnolo brand is done, finished! Not only that, but the attitude of Campagnolo Headquarters in Italy is one of dismissal, denial and lack of reception and response to the problem which could effect anyone else who uses the groupset. A chain snapping during any ride given a variety of scenarios while out riding your bike could be one that ends up causing very serious injuries to any cyclist! I believe that Campagnolo should be responsive to this serious issue and issue a recall on their Campagnolo Super Record EPS 12 Speed chain immediately. Campagnolo should re-engineer their 12 speed chain for this groupset to make it stronger, better quality, maybe use titanium or other. As this has happened to me, to could happen to anyone, anywhere, anytime and serious injury or worse could occur! It's about time that Campagnolo took responsibility and responds to this as a matter of urgency! Very Sincerely
September 7, 2020
Excellent, as you would expect.
- I've put it through the wringer
It’s a great chain, lasts a long while, shifts smoothly. I wish they made a master link for it but that’s not their style. This chain also works as a great replacement for SRAM eagle chains, which are super sturdy but add a lot of drag.
September 18, 2020
They do make a master link, it is the one with the safety tag! It is specially designed for use and reuse, and it is a different, reinforced link vs the others. Yes, you can survive a campy pin insertion anywhere, but, uber perfectionist campy, they offer you an over-engineered ML that Shimano and its soft metals do not...
March 19, 2020
Caution - selling used product as new
I have bought many thousand of dollars of products from Competitive Cyclist over the years. If there was ever anything wrong their customer service people immediately took care of it. That seems to have changed. When I bought this chain, it looked fine. But when I opened it, it turns out someone had clearly bought a chain and sent back the used product and CC resold it as new product. But instead of replacing it they sent me over to Backcountry whose customer service is nothing like what I'm used to from Competitive Cyclist. Result: I'm out $75 for a chain, but they are out thousands in repeat business. Seems pretty silly.
September 18, 2020
Stephan, this comment is not useful, and is not a problem with the Chain, but the fraudulent swap. CC has an outstanding reimbursement policy, as do Visa/MasterCard. Somewhere the right CC approach has not met your expectations, and that should be addressed.
January 11, 2020
Is it suitable for MTB too? A friend gave it to me as a gift without knowing about the specs :/
BOX CARGO / MIGUEL G.