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ShimanoRC5 Limited Edition Cycling Shoe - Men's
Item # SHI00OD
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What do you think about this product?
May 8, 2021
Toebox tight; Credit return a real pain
- Size Bought
- 5` 9"
- 175 lbs
Ordered these to upgrade from an older pair of Shimano road shoes that needed to be replaced. The toe box was very constricting & pinched both feet. I even went up an EU size from my older pair to allow for the slightly different toe box design. Here’s where my dissatisfaction arose: I received an online RMA to return the shoes and cleats and did so by UPS, knowing per Competitive’s site that it would cost me $6.99 on a 175.99 shoes & cleats order, for a net of $169.00. Would rather have had free returns, but I could live with that. UPS confirmed receipt by Competitive (CC) a few days later, but 4 days later CC hadn’t sent me an email (per their web site) stating they had the returns. So I texted them; after maybe 40 minutes of back n forth including providing the UPS tracking and RMA #s was told it was received, that the processing was backed up and the credit would be initiated. After another 5 days I opened a dispute w my credit card company and told them via text that I was doing so. A few hours later a text arrived that they were processing the credit which per their site, should have been for $169.00. Well…it wasn’t, it was for $168.54. What chicken shit! They charged me 3 days before they shipped the original order and they shorted me some piddling amount on the return. Never again!
April 19, 2021
If these shoes don't fit would I be able to get a full refund upon returning them?