Competitive Cyclist Customer Experience Survey We would love to hear your feedback! Email What type of rider / cyclist do you identify as? (select all that apply) Road Mountain Gravel Other What brand of road bike do you ride currently? (If you ride more than one brand of road bike, please tell us your favorite) What brand of mountain bike do you ride currently? (If you ride more than one brand of mountain bike, please tell us your favorite) What brand of gravel bike do you ride currently? (If you ride more than one brand of mountain bike, please tell us your favorite) What brand of bike do you ride currently? (If you ride more than one brand of bike, please tell us your favorite) Have you shopped for and/or purchased a bike on Competitive Cyclist in the last year? * Shopped for / browsed for a bike on Competitive Cyclist, but did not purchase Purchased a bike from Competitive Cyclist Neither shopped for / browsed nor purchased a bike from Competitive Cyclist Evaluate the following statement. Not at all likely 2 3 4 5 6 7 8 9 Extremely likely How likely are you to recommend Competitive Cyclist to a friend as a place to buy a bike? 1 2 3 4 5 6 7 8 9 10 What could Competitive Cyclist do differently to make you more likely to recommend it as a place to buy a bike? Please tell us why you are likely to recommend Competitive Cyclist as a place to buy a bike. Evaluate the following statement. Not satisfied at all 2 3 4 Extremely satisfied N/A How satisfied are you with the selection of bike brands on Competitive Cyclist? 1 2 3 4 5 - What other bike brands would you like to see on Competitive Cyclist? How much do you agree or disagree Competitive Cyclist delivers each of the following? Disagree completely 2 3 4 Agree completely N/A Best value (e.g. quality of product / service for the money) 1 2 3 4 5 - Service to your doorstep 1 2 3 4 5 - Excellent overall experience 1 2 3 4 5 - Expertise in road cycling 1 2 3 4 5 - Expertise in mountain biking 1 2 3 4 5 - How satisfied are you with each of the following aspects of Competitive Cyclist? Disagree completely 2 3 4 Agree completely N/A One-on-one guidance from expert Gearheads 1 2 3 4 5 - Fit guides 1 2 3 4 5 - Site navigation 1 2 3 4 5 - Understandable product copy 1 2 3 4 5 - Tech specs on product page 1 2 3 4 5 - Bike builder tool 1 2 3 4 5 - Educational articles 1 2 3 4 5 - Which three words or phrases do you most associate with Competitive Cyclist? (please select only three) Great value (e.g. product quality / service for the money) Expert / knowledge A place to build my dream bike A place for serious cyclists Approachable / friendly Best assortment / selection Rich educational content Inspiring product imagery Discount shopping Have you purchased a bike somewhere other than Competitive Cyclist in the past year? No Yes Where did you purchase? Local bike shop Other cycling specific website (e.g. Jensen USA, Chain Reaction Cycles) Direct from a brand's website (e.g. www.canyon.com) Other Please tell us where you purchased your bike from. What was the primary reason you decided to purchase from somewhere other than Competitive Cyclist? Selection Price Other Please tell us the primary reason you decided to purchase from somewhere other than Competitive Cyclist. Do Not Fill This Out
