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Santa Cruz BicyclesReserve 27 27.5in DT 350 Boost Wheelset
Item # SNZ00FW
What do you think about this product?
June 25, 2018
Industry leading warranty
- I've put it through the wringer
I've been hammering a pair of these wheels for a year now and they have been great. They are stiff enough to track straight through rock gardens, hold the perfect line while cornering hard, and yet, they are some of the most comfortable carbon wheels I've ever ridden. I've tested these wheels on some of the roughest tracks around Utah and the West and they have taken a beating. Countless times I have cringed at the noise of rocks pinging off carbon and yet these have remained true and only shown signs of cosmetic damage. Now to the warranty. Santa Cruz offers a lifetime warranty on their wheels. This is great but the biggest gripe most people have with warranties is the turn-around time it takes from submitting the claim to when you have a new rim in hand. Santa Cruz heard their customers loud and clear and has made it a point to have the quickest turn-around in the industry. How do I know this? I recently smashed my rear wheel and cracked the bead. I submitted a warranty claim along with a few photos of the damage and waited to see what would unfold. Within a few hours I had an email back from Santa Cruz saying they had a replacement wheel on the way to me with a return label included for me to send the broken one back. I had a new wheel in hand 48 hours later. That's right a new wheel! Not just a rim that I needed to have laced to my existing hub. I can say without a doubt this was the easiest warranty claim I have ever submitted for any product I've owned. If I could give these wheels another 5 stars for the warranty I would.