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rei4802892wrote a review of on December 27, 2017

5 5

I bought these shorts for touring in New Zealand. Have not worn them yet but the I already have the bib shorts and knickers and love the comfort and the subtle details. What stopped me in my tracks was a call from “Grant” at customer service. He seemed to be doing some follow up/ PR and asked me about my purchase. I mentioned that the price was no bargain, same as local dealers, and he said no problem, he could take $45 off. Great I said, but shorts arrived, lovely in little box, with tax and shipping, $175! When I questioned Grant he suggested I physically return and exchange the shorts! That seems ridiculous, surely a virtual return and exchange would have been possible? I’d already sold my husband on CC and he also got shorts but since the Grant experience we have not looked at the site.