Tyler M.wrote a review of RockShox Reba RL Solo Air 100 Fork - 29in on November 25, 2016
Purchased the yellow Reba. Called to confirm this is a new in box Rockshox fork before ordering and was told it was. Nowhere on the website does it indicate this is new without packaging or an OEM item. Fork arrived today but is apparently "new takeoff/OEM" and was literally just the fork thrown in an oversized cardboard box with zero padding or packing materials, only a thin, ripped plastic wrapper. Luckily, it appears to not be damaged. Called Competitive Cyclist to discuss this situation and was told "well...sorry but you got a good deal...so nothing we can do...unless you want to return it" I've purchased quite a bit over the past few years from CC and Backcountry but this lack of customer service on this order has me looking elsewhere going forward. Apparently it is a 2017 model fork and does carry the full 2 year warranty per Competitive Cyclist. Will install it as I do need a fork ASAP and hopefully it operate correctly! Wanted to let other buyers know what you will actually receive so set your expectations accordingly.