Sean C.wrote a review of Giro Prolight Techlace Cycling Shoe - Men's on October 19, 2018
After less than 10 uses the heel piece fell off and the sole cracked. For such an expensive shoe I would have expected it to be more durable.
After posting my original review, the Gearheads reached out (in less than a day) and asked that I return the broken pair so they could get me a replacement pair (free shipping, they handled the warranty, etc.). Absolutely awesome customer service. I haven't used the new pair a ton yet, but in general the shoe is really good - light, comfortable, breathes well, and is fairly stiff. Giving it 4 stars because of the initial experience and I also think the sole could be stiffer, but other than that it's a good shoe and BC has you covered if things go awry.