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Lynn Wilson

Lynn Wilson

Lynn Wilson

Lynn Wilsonwrote a review of on September 15, 2017

5 5

Familiarity: I returned this product before using it

I ordered these rims off of Backcountry. When we received them, there were 2 spokes that were bent and a scratch on the edge of the front rim. I contacted Mercury and the asked me to send pictures. About an hour later, I was told that a front replacement rim would be sent out in addition to a return label for the damaged rim. I received my new rim 3 days later with a complimentary shirt for my troubles. Which was really no trouble at all! Exceptional customer service. Very quick with the response and absolutely the easiest return I have ever dealt with. I can see me purchasing more rims from Mercury in the future. As a union employee with the United Auto Workers 249, it's great to know I can purchase and American made product!

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