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Lydia

Lydia

Lydia

Lydiawrote a review of on November 15, 2017

5 5

Familiarity: I've used it several times

Update: When I posted this comment, I was pretty disappointed with the Snap. However, to Wahoo's credit, they did work with me through this. Initially, they sent me files with potential ways for me to fix the noise problem. None of it worked. I sent the video back to Wahoo on the sound and after back and forth emails, they decided to replace my Kickr Snap. I sent back the Wahoo (paid by them), and they quickly sent me my new Wahoo two days later. Since the replacement, it's been working like a charm. No more annoying noise.
Thank you Wahoo. I'll change my rating from 2 to a 5 start. The five is for the customer service I've received.



I purchased the Kickr Snap from Competitive Cyclist (CC). Received on time and packaged well. My gripe is the noise it’s making. I’ve contacted CC and they suggested I go directly to Wahoo. I received potential fixes none worked. There is a cricket like sound to my trainer as well as a thudding sound. I’ve attached a similar noise I’ve heard on YouTube. I’ve sent Wahoo an actual video of the noise my trainer is making. It just won’t upload here for some reason.
Really dissapointed and out of ideas. Won’t recommend this trainer at all.

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