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Ken B.

Ken B.

Ken B.

Ken B.wrote a review of on September 3, 2019

5 5

Familiarity: I've used it several times

I have just received the Ridley Fenix and have put about 200 miles on it... my first impression is wow.. The bike is by far one of the most comfortable bikes I have ridden and coupled with Ultegra components shifting is smooth and quick...Ridley designing this bike for the cobblestones of Flanders makes the bumps and cracks of the Illinois roads bearable... it’s disc brakes provide amazing stop on a dime power (although switching from rim to disc does take some getting used to) all for a minor penalty in weight... overall this bike is absolutely amazing and I won’t be riding anything but Ridley from now on!

Review of
Also I wouldn’t be doing any service without mentioning their outstanding customer service.. I spent almost 2 hours on the phone with them going over my bike needs and specs of bikes before finalizing my decision to purchase this particular model.. I have never in my life had a better customer experience the staff is not only super polite and professional, they are knowledgeable and are eager to hear your cycling experience and how they can improve it... After the help I received (from employee Joe Draper) I will never purchase a bike, components, or accessories from anywhere else.... Thank you