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Eric S.

Eric S.

Eric S.

Eric S.wrote a review of on February 22, 2017

4 5

i purchased this to accompany a new Kickr trainer. The integration between the two appealed to me. Both were purchased from CC. The trainer has worked reliably and with all the merits others have described. The head unit has been fickle. This may be in part user error or product malfunction. Wahoo has refused to answer repeated customer service calls. However, CC sent me a replacement computer before Wahoo would pick up the phone. My take aways are two 1) make your purchases from CC. The customer service and refund policy is the best I have encountered and 2) realize that Wahoo customer service makes your cable company, health insurance or airline seem responsive and sympathetic by comparison.

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