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CastelliNano Flex 3G Arm Warmer
Item # CST00UJ
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What do you think about this product?
January 29, 2020
Poor Customer Service
For two weeks I've been trying to resolve a simple warranty issue. I bought Castelli arm warmers and within the year warranty period they ripped at the silicone gripper. I sent photos to them. Backcountry would only replace if I cut them up. I was attempting to wear them as they are the only pair I have. I offered to cut them up once the replacements arrived. They wanted no part of that. The arm warmers are defective whether or not I cut them up. To insist on cutting them up before they will ship new ones is taking advantage of me and my ability to continue to ride my bike. Very poor customer service.
August 23, 2020
Thanks for posting. They could just charge you for new ones and refund you once you cut up the old ones. Such a silly way to get a bad rep.