WHAT'S NEW
Second Hand Smoke of a Different Kind
- We were on the scene at last week's ProTour races in Canada. You can't beat Montreal and Quebec City for scenery, and from what we read, the beauty was matched by organizational know-how. Capping it off was two great wins by two great PROs. (Ever since Robert Gesink lost the 2008 Paris Nice on a monumental Stage 6, during the final descent into Cannes, we've loved the guy.)
Memory of the weekend? The Wilfred Owen-like fog spewing from the back of the peloton -- a black cloud made up of vaporizing brake blocks and carbon rim dust. While we have some idle curiosity about the long-term health of the pros of the EPO generation, more interesting would be the epidemiology of lung disease for the PROs who live in second-hand smoke of a different kind.
Some photos from Montreal here --
Some photos from Quebec here --
- Every attendee of the NAHBS should be required to read this obituary . They should read it closely, and read it twice.
- More required reading , re: "Handcrafting."
- Lightweight, the brand of possibly the most mouthwatering wheelset money can buy, continues to struggle finding a foothold in the US marketplace. After dalliances with a few tiny start-up distributors over the years, then giving it a go with their own self-owned operation, Lightweight is now trying a different course by diving in with New York's Whopper-sized wholesale distributor, Security Bicycle. The upside is that Lightweights will soon be available at a bike shop near you. The downside is that by going with a 3rd party distributor, prices are sure to spike upwards.
- The insistence of some brands to sell their goods solely and exclusively through brick and mortar retailers is the source of both bottomless amusement and bottomless consternation here. It's so freaking hard to convince somebody to buy something: To successfully do so, then prohibit them from buying it through the means & at the time most convenient to them -- it's economic suicide.
We've mentioned many times our curiosity when brands such as Specialized and Trek will finally cave in to (a) capitalism and (b) customer service by offering their full bike lineup via the internet. The peril of their brick-and-mortar-only position came into full light for me this weekend while at Macy's in Chicago, fully prepared to cave into an age-old temptation to buy a Tag Heuer Formula 1. We stared through the case, and stared and stared and stared some more. Within a 200ft radius were countless $$ millions $$ in jewelry and watches, 1 security guard, and 0 salespeople. If I'd simply laid a finger on the watch I would've been helpless but to buy it. But I got nary a word from the putatively most effective category of salesperson -- one within the 4 walls of a brick and mortar establishment. Instead, the only form of communication I received was a placard inside the case -- warning of just how verboten it is to buy a Tag online.
And now it will be written in the Competitive Cyclist Book of Commandments: Commandment #2 - Verily, customer service trumps product appeal. (Commandment #1, in case you're curious, is that any employee who describes the quality of one of our products as "It smooths out the pavé" will be fired.)
- The news of the week was Interbike's announcement of a date + place change for 2011. Au revoir to Las Vegas -- city of faux luxury and artificial beauty. In its place comes Anaheim -- city of faux luxury and artificial beauty, but in this instance once that entails rental vehicles, authentic morning gridlock, parking headaches, and a vast dispersion of places for dinner engagements and other after-hours affairs where the best bits of business fall in place.
We've been taken to task in the past by people we like for our occasional and mostly incorrect critiques of Los Angeles. But Orange County -- who defends the OC? For all the other options out there, e.g. Denver, Salt Lake City, Chicago, where did Anaheim come from? And while the debate about the place will be a loud one, more fascinating is how the show moved itself 7 weeks earlier in the calendar -- an unwise choice that, in a twist of irony, compounds the very problems these changes are designed to address: Namely, Interbike's waning relevance as measured by its loss of big brand presence and its loss of use as a place for global product unveilings.
Why the 1st week of August? It's a defensive maneuver to parry the moves of companies like Specialized, Trek, Cervélo, and other manufacturers who, in lieu of attending (and incurring the Olympian expense of) Interbike, they instead conduct their own events (typically in late July or early August) to wine and dine their dealers, then hold them at virtual gunpoint to commit to next year's program right then, circumventing the temptations of the trade show floor. By moving the show up so far, Interbike's goal is to stir up just enough calendar conflict to force the big guns to re-think their non-presence at Interbike -- something these companies are doubtlessly aware of, and a forcing of their hands they surely don't appreciate.
Interbike's second goal is to flank Eurobike -- the venue where the vast majority of global product launches have occured for the last several years; and the venue that serves as a key meeting point for Asian manufacturers and the bike brands who rely on them. There's Taichung Bike Week in December, there's the Taipei show in March, with Eurobike serving as a key mid-year time to reconnect.
While we're charmed by Interbike's hubris in thinking a simple calendar change will transform them into the global show of record, it's a decision as naïve as it is arrogant. The key global bike market is western Europe -- by dollars, by participants, by maturity, etc, etc. There's a reason why the Eurobike show is 2x-3x the size of the Incredible Shrinking Interbike: It's the home territory of most brands. And for the non-EU brands (read: Americanos like Trek), since the European export market represents the majority of their sales, it's their de facto home away from home.
Interbike's change of date + place is sure to alienate both exhibitors and attendees alike. It pressures bike brands to finalize design, spec, and pricing almost 2 months earlier: To which we ask: Who voted to give Interbike the power to mandate the start/end of the model year? What if manufacturers simply refuse to accommodate this new time table?
Dealers across America are sure to be furious for two reasons: (1) Early August is the time of Leadville, Master's Nats, and countless other A events for both their staff & their customers. It's peak season. Who has time for a trade show? And if you can get away from work, won't it be for a family vacation? (2) As next year's product gets blasted all over the internet thanks to tradeshow reportage, it makes current dealer inventory effectively obsolete 2 months earlier -- August, instead of October.
And for all of Interbike's green-eyed jealousy of Eurobike, they steadfastly refuse to emulate one of its strongest points: Tack on a consumer day at the end of the show. Interbike enables one of the secret bits of bike biz bad attitude: For bike brands, their customer is the retailer, not consumers like you. You're a necessary evil, and non-retailers want nothing to do with you.
The future of the trade show in America? The ideal scenario has two words to it: Sea Otter. It's already the authoritative global venue for mountain bike product unveilings. It takes place in glorious Monterey, and the more illuminated members of the industry celebrate its versatile purpose: Race event, industry event, consumer event. Why not create a second Sea Otter -- call it Sea Otter Fall? A slate of late-season racing put alongside a trade show and an opportunity to give an early look at next year's goodies for consumers who'd otherwise only see it on cyclingnews. All it needs is a convention center and a commitment to affordability for everyone involved. Whether the Fall event took place in Monterey, in San Jose, or in San Francisco, it's easy to leverage the Sea Otter brand because both in image and in execution it's the anti-Interbike: Something we could all use right now.
October 01, 2010
You talk of consumer service. I was told to send in a broken seat to you instead of going direct to the manufacture. I bought it in Dec with a bike from you. After a few weeks I contacted you support staff and they said they could not get approval to replace it had to go tho the manufacture another three weeks past. Again I contacted support who had no answer. They called back later that day and said wtb was sending a replacement. Had I gone to performance bike nit would have been replaced the day it arrived. Step it up and play like the big boys when it comes to customer service. You should have enough clout with your suppliers to perform like performance.
- Jay, Rochester
September 24, 2010
Ironic, Comp Cyclist wants a consumer day at Interbike and gives a thumbs down to Anaheim, CA. I assume you guys know the demographics out there and that this market is probably the number 1 consumer market for what you sale -- high end bikes, etc... If the industry doesn't hold a consumer day in Anaheim, their collective I.Q. can't be above 75. I'll help u out a little -- the future of Interbike is probably consumer -- leave Eurobike for wholesale. CC could even have a booth in Anaheim.
- Frank, Charlotte,NC
September 23, 2010
Is there any disagreeing with this?
Anaheim is disgusting and SD is just as accessible to the orient. "Only one California city has the right a) Convention Center b) hotel rooms c) weather d) badass mountain and road riding in the fall....SAN DIEGO. Between racers and chasers mountain bike races, Fiesta Island time trials and coastal ruising and mountain pass grinding, This is it, baby. Oh, and just in case LA chimes in-PRO FOOTBALL.
- Ale-Cessna, SD, CA"
- K, IU
September 23, 2010
Bought a Canyon Ultimate CF framset a couple of months ago. My other bike is a 2002 Ti frame from a well known Mass builder. The Ti bike is a great bike, better than I am talented and it has provided great service and will no doubt outlive me. However, and much as it pains me to say it, the Canyon is simply a better bike. Maybe it won't last as long but given it cost a third of the Ti frame (and that's not indexed), so what? The Canyon is my first carbon frame, so maybe there are even better bikes out there, but I can't imagine why anyone would spend any more (noting that I bought during TdF discounting). I kind of like this about it because its more like buying a tool, less like buying an accessory (although I am occasionally guilty of the sin Loveless found so unforgiveable). This is the kind of thing that will kill all those Italian companies as referred in the WSJ article. Hand made doesn't = better. Europe seems to be full of direct (or near direct) to consumer brands that offer stonking deals - Canyon, Focus, Cube (to name 3 German cos) and On One/Planet X (in the UK - you can buy a (admittedly partially) Red equipped carbon frame from Planet X for just more than £1,000). The big brands in the US seem to have stymied the development of direct to consumer in a way that hasn't happened in Europe. Surely can't be too much longer till someone goes there.
- Nof Landrien, Londres
September 22, 2010
From the WSJ article link in the above piece:
"The kind of American who acquires a lot of expensive things so that he can show them off to his peer group and thereby acquire more status is the kind of American that makes me puke," he said in the Sports Illustrated interview.
An apt description of the typical CC customer?
- Greg, Knoxvegas
September 21, 2010
Yes I wouldn't expect any customer service at Macys. The owner of Ernst Benz spent 25 minutes talking to me and my wife at Barneys. He knew that we were not going to purchase a $5k chronograph; but he loved his product and by demonstrating that he made two lifelong converts that would go forth and spread the word
- James, Baltimore
September 20, 2010
I own a Loveless knife and I waited 3 yrs o get it in the 80's. It is way to nice to use and I realized that when I received it. But it is a cherished possesion. I understand Mr. Loveless's comments about buying things just because you can afford them and bragging about ownership - but he totally neglects pride of ownership and appreciation of beautiful craftsmanship - this would also apply to hand-made bicycles in my opinion - although I wouldn't buy a bicycle just to put it on the wall to admire. But, if someone gets some kind of gratification from this then so be it - no different than owning any other type of art. By the way, Mr Loveless was well known as a cantankerous old man with not much in the way of social skills or tolerance of others - but I admire his abilities and his life's work.
- Steve, Tucson
September 20, 2010
Yea, bro, that would be Marshal Fields, not Macy, and you walked into one the only HUGE deportment stores left in the country - that thing is a standing, functioning testament to Mad Men - and you thought you were going to get customer service at the $600 plus watch area!?!?!
- Tom, DC
September 17, 2010
Mechanic from certain pro team said that Lightweight carbon too soft and they have had lots of problems. More maintenance than regular race wheels. Had to send at least 20 back to factory. Lots of options more aero, stronger, repairable, cheaper. You better be pro tour or continental level riding these babies or it screams wanker!
- Steve, NY
September 17, 2010
Excellent critique! I always said the industry was like the mafia with its protectionist attitude of local shops. My local shop is the bomb and would be standing regardless of what means of delivery is offered out in the market. Why? The same friendly service the first year or the ninth year walking through the door. It should be a free market place and may the best still be standing!
- Steve, NY
September 16, 2010
I bought a Tag online almost 13 years ago. Works great, still love it. Screw the warning - get the watch!
- Mark, Coralville
September 15, 2010
Well, Orange County is not the bastion of right-wing nutbags it used to be. Now it is a multi-cultural bastion of right-wing nutbags. Somehow, with Interbike returning, it ironically fits together.
- Lindsey, Arcata
September 15, 2010
Only one California city has the right a) Convention Center b) hotel rooms c) weather d) badass mountain and road riding in the fall....SAN DIEGO. Between racers and chasers mountain bike races, Fiesta Island time trials and coastal ruising and mountain pass grinding, This is it, baby. Oh, and just in case LA chimes in-PRO FOOTBALL.
- Ale-Cessna, SD, CA
September 15, 2010
"where did Anaheim come from?"
Where did Louisville, KY come from for the World Cyclocross Championships? A city once denounced as "A tin horn city on the corner of a half assed state" by the owner of a major league sports franchise, little has changed. Yet somehow a city founded on gambling, bourbon and tobacco hijacked Masters Nationals for 3 consecutive years and scored the Cyclocross Worlds. This achieved despite even the executive director for the Louisville Sports Commission assessment that the grounds for the intended race site "appeared unremarkable".
Who can really say how events end up where they do, but practicality seems rarely a consideration.
- Greg, Chapel Hill, NC
September 14, 2010
I'll be sitting out InterBike in '11...& probably the foreseeable future... Couldn't be scheduled much worse for my needs. For all the bitching & moaning about Vegas, it was cheap to get to, convenient as hell once there, didn't need a car... hell, even hotel have been cheap for the last number of years. I didn't miss Anaheim when it was ditched in the late '90's...You can count me as alienated. I think you hit the nail on the head with your observations.
- Mick, Big Sky
September 14, 2010
I know you like to talk about the eminent demise of brick and mortar bike retail, but comparing a shopping experience at Macy's to a shopping experience at a decent brick and mortar bike shop is absurd. Going to Macy's to buy a watch (BTW, Tag Heuer? Really?) is like going to Target to buy a bike. If you are looking to buy a nice watch and customer service is important to you, go to a jewelry store, not a department store.
- Cru Doggy Dogg, Jonesboro, AR
September 14, 2010
Come on...2x-3x? EB is at least 6x bigger than IB.
- Robb, Madison
September 14, 2010
I always thought Vegas made sense, just add a day or two open to the public. You think people wouldnt pay say $5 to get in? Anywho, they never wanted to listen to me. Another reason Im happier out of the industry. I'd rather ride. Oh and I can't wait till the 2012 models come out in March, then I can show up my riding buddies!!
- Hung Low, Philly
September 14, 2010
Great post. I thought the NYT link was going to be this story: http://www.nytimes.com/2010/09/13/world/europe/13prato.html?src=me&ref=homepage
I love my made in Asia frame.
- adam, hamilton
September 14, 2010
In my biz big-ass Vegas trade shows are dying fast: now it's all regional shows or directional ('fashion' or segmented marketplace) shows - there's not a lot of prospecting for new customers (retailers) anymore - the big existing accounts can come to regional showrooms or head office... I think, especially in Bikes, direct consumer contact (painful as it seems) will do way more for your brand - especially in such a porous model as bicycle retailing: if I was a brand, I'd be looking to protect my margins by going consumer-direct ASAP, and I'd use a show to find out the best way, from the consumer...
- Roadent, Toronto











