WHAT'S NEW
Definitely Not Wikileaks
- It ain't Wikileaks if you stumble upon it on the Internet:
2010 Chain Reaction audited financials here.
2010 Wiggle audited financials here.
In 2010 Chain Reaction did $173 million in global sales and earned $15 million. Wiggle did $137 million with $10.5 million in earnings. If not expertise, I can at least bring some experience to the subject: Those are big numbers, and each business reached those heights at a pretty astonishing rate. Props to both for their success.
Since they're online retailers operating in the UK, it would be reasonable to assume that these numbers are of little more than academic interest to the US bike industry. Two short sentences in the Chain Reaction financials changes that, however: "The geographic spread of sales has further diversified as the company establishes wider recognition around the world. The proportion of turnover generated outside the EU during the year was 37% (2009 - 27%)."
It's anyone's guess how much of Chain Reaction's 37% of non-EU sales are to American customers. Our belief here is that it's likely at least half. If the same holds for Wiggle, that adds up to nearly $40 million in US exports per year. Given that the NBDA approximates that the size of the specialty retail bike business in the US is $2.4 billion, one might think this $40 million is a mere rounding error. But there's a twist: This $40 million was spent on high-end Shimano, Sidi, Continental, Vittoria, and countless other primo brands, the very sort of marquee goods purchased by American IBD's highest-value customers.
What is the UK online retailers' value proposition? Because they're based in Europe, Chain Reaction and Wiggle have the advantage of buying their goods directly from manufacturers. They then leverage their savings by selling the goods in foreign markets such as the US where distributors and importers normally add a layer of markup. Because of this, the retail prices at Chain Reaction and Wiggle are upwards of 30 to 40 percent less than what you'll find in American retail stores -- whether it's your local bike shop, or at Competitive Cyclist.
Whenever we ask manufacturers why they don't have global pricing parity, they plead the same case: They'd love nothing more, but they have no enforcement mechanisms. They claim that the EU has strict anti-trust regulations that prevents them from regulating MSRP or Minimum Advertised Price (MAP) and from punishing a retailer for violating pricing guidelines. "Price Maintenance" laws in the EU are purportedly far less friendly to manufacturers than in the US, where a single advertisement for a product at sub-MAP pricing gives a manufacturer full legal right to cut off a retailer's supply of goods with no notice.
In studying these financials, I kept thinking that Chain Reaction and Wiggle aren't winning in the high-end US marketplace because of a strategy. They're winning by exploiting a market anomaly. Exploitation is not a strategy. The only party capable of reversing this situation is the manufacturers who supply them their inventory. If manufacturers don't shut down this UK-USA sales channel, they're the ones that ultimately stand to lose the most. Why? Manufacturers who've already made global pricing parity a priority -- including Specialized, Trek, Cannondale, and SRAM -- will rapidly gain mindshare and marketshare as retailers recognize that stable pricing is a brand asset as powerful as high-zoot technology and top-dollar marketing.
One sidenote: Some folks will read these observations and predictably assert that the price differential between Chain Reaction and the American IBD is analogous to the pricing advantage Competitive Cyclist enjoys over the IBD because we don’t charge sales tax.
But that's incorrect for three reasons: First is the cause of the disparity itself: We don't charge sales tax because sales tax rules are a function of federal law. Chain Reaction charges 33 percent less for Continental tires because Continental doesn't manage its pricing. There's a big difference between congressional legislation and manufacturer inattention. Second is the degree of the price differential. American retail pricing on a pair of Look's fabulous Keo 2 Max pedals is $180. Chain Reaction charges $104 for a set. A 70 percent discount is far more motivating than the sub-10 percent savings that comes from sales tax avoidance. Furthermore, our shipping charges offset the sales tax savings, making the bottom line cost of almost everything we sell at Competitive Cyclist identical to what you pay when you buy it at the IBD. Lastly, it's all-too-obvious that someday all online purchases will be taxed. The government loves its tax revenue, and government budgets are in a dire need of revenue. Internet sales tax is inevitability. But decisive action from bike manufacturers to create pricing parity will require a focus and discipline they don't always show. To call it a probability, let alone an inevitability, would be far too optimistic.
- Favorite found photo of the week:
Speaking of Jean-Francois Bernard, sometime in the last 5 years or so there was an article in the print edition of Pro Cycling or Cycle Sport about his transformation into a gourmand. I can't find it online anywhere, but I'd love to re-read it. Does anyone have a copy?
- "I keep thinking of Russia, Russia…" It's more than just an essential punk rock lyric -- it's reality for those of us addicted to pro cycling fanhood. The Kolobnev saga is a laugh riot. Somehow he tested positive at the Tour but he's already been cleared and training for the 2012 season. Denis Menchov -- seemingly lost for good after a two-year journey through dopage allegations and the darkness known as Geox -- is close to signing with Katusha. And is any mien in the peloton more intimidating than Sergei Ivanov's? Whenever I see news about the Russians I think back to my fave Russian PRO of all time, Darius Kasparaitis. He is the archetypal Russian professional athlete: Near-homicidal rage in his eyes with a brutal way of playing the game.
- We won't ban any words this week, but one is damn close: Swagger. Its use was simmering through the summer. With the onset of football season in late August it blew up everywhere. If you read the sports pages, you'll find that its ubiquity was only matched by the late-90's use of the phase "Shock The World" during NCAA basketball tournament time. No cliché is worse than a sports cliché, and swagger wins the prize in 2011. The ban nomination is here, and the final vote is only days away. Perhaps once it's worn out completely, its use will be replaced by "moxie", though that somehow seems a touch feminine.
- Best $25 you'll spend on winter training: The Smartwool Neck Gaiter. Only $25, but versatile enough to serve as neck-warmer, neck-and-ear-warmer, or near-equivalent-to-a-balaclava. The wool fabric has enough tension to stay in place no matter where you stretch it around your head. But it's soft and itch-free. And no matter how much you stretch it, one wash (yes, it's machine-washable) gets it back to its original shape. Cycling jackets and long-sleeve jerseys don't do your neck justice. The Smartwool Neck Gaiter is the cure.
January 28, 2012
Not Wikileaks?! But just as sore loosers as Julian Assange! Come on CC, your Shimano prices are FULL RETAIL with no discount whatsoever. NO-ONE sells at those prices, not even LBS's! So quit your griping, be serious about your pricing and leverage YOUR advantage with US branded products against the "Wiggle" invasion. Specialized, Zipp, Sram, just to name a few.
- Mario, Maputo
December 14, 2011
Well I live in Oregon where yjere is no sales tax, I don't see how that will change anything for me
- Jack, Portland
December 13, 2011
There is unquestionably a distribution problem. The middleman is who is going to get squeezed sooner or later. They add no value and have already been torn out in other verticals. It's coming to bicycling soon.
BTW this blog doesn't touch on an even bigger avenue of grey sales-- ebay and websites selling direct from Taiwan and China. Huge market for clothes, growing market for parts.
- Colin, Wichita KS
December 09, 2011
Occupy the high end online dealer is absolutely the best place to work in this industry. I've worked in some of the best online and LBS shops for many years and there's is no way I would go back to the LBS. Online leads to good pay, good benefits, bonuses, time to train etc, etc because it is more efficient and although it has it's own issues, it is much less of a drain on the employee. 8 hours online and you can go ride after work, 8 hours in LBS and your ready to go home and kick the cat if you can muster up the mental energy to find the cat. Anyway, good luck to Competitive Cyclist. I'm not happy about recent events but your site has been the basis of many decisions in this industry whether you know it or not. Great company.
-Someone who shops great service, not price.
- Dan, Flagstaff AZ
December 08, 2011
"Exploitation is not a strategy"? I thought exploitation was the whole premise behind unregulated market capitalism. What do you call creating a business where the employees are paid a low fixed wage while the owner collects all the profits? It's funny how you cry foul when you're the victim of exploitation, intentional or not.
- Occupy, Wall Street
December 08, 2011
moan mona moan, all by people who cant get off their arse to compete, well curl up and die
- dave, taichung
December 07, 2011
I have to agree with Michael, there are products that I would have purchased from Competitive Cyclist, but the shipping costs were prohibitive. I would have also liked to purchased a Tallboy (complete bike), but you can't ship them outside the US.
- chaz, Sydney
December 02, 2011
Why don't you stop whining and get your own arrangement with the manufacturer rather than dealing with the importers?
- Syn, Pax
November 29, 2011
US pricing still beats Australian pricing. I would buy from US sites like Competitive Cyclist, but unlike the UK sites that ship to Australia for free US sites always charge proportionally high shipping costs. Also some US sites won't even ship outside of the US.
- Michael, Australia
November 27, 2011
Lest not forget that Swagger in the US produces the USA Crit Series, arguably the most exciting bicycle race series we have.
- Touriste-Routier, PA
November 27, 2011
I buy everything online, and I buy a lot. But I've never bought from the UK sites. You guys have great service, but I've only bought items on sale from you. You're not even competitive with your US competition such as universal, jenson and bike bling. How about coming off msrp on more products or doing price matching ?
- steve, philly
November 27, 2011
Of course you miss the point. The US has highly anti-consumer, pro-manufacturer laws, which promote dealing with overseas sellers. SRAM, for example, uses this to exploit you the bicycle dealer, and in turn the consumer. CRC's best prices are on shimano parts; are you claiming that a company in England buys Japanese parts directly from the manufacturer, but you can't?
The strategy is to open a store in a more business-friendly location and use that to offer better prices. Many of us that buy high-end parts don't need the support of a LBS, that's why we buy online, when manufacturers force us to pay for LBS services that we don't use, we naturally go elsewhere. Never mind the fact that shipments over... not sure what the amount is, around $500 are subject to import duty tax that negates any savings buying from CRC. I have to tell you, this rant, little more than demanding that someone give you more money, is making me much less likely to buy my bike from you this spring.
- i, baltimore
November 26, 2011
Haters are noted. I'm glad you're still writing.
- Jeff, Pdx
November 25, 2011
The first time you ever try to warranty an item through Chain Reaction will not coincidentally be the first time you'll think twice about ordering from them again. I always try to shop local first and have found CC to reliable go-to backup spot online. Between coupon codes and sales it's almost like having the club discount offered by my LBS. Curiously though, the last item I wanted to order was out of stock at CC but available through Real Cyclist so apparently inventory isn't shared.
- Bobby , Los Angeles
November 24, 2011
when i'm not a douche i buy local
when i am a total douche i shop UK
when i'm half a douche i'll buy from you?
- marvo larvo, bx
November 24, 2011
complaining seldom results in sympathy, at least nor when sympathy is measured in after taxes bike dollars
- marvo larvo, vernon
November 24, 2011
Hey Brandon. Quit complaining. Why don't you set up shop in the UK? Why an outfit such as CC has to buy from distributors as opposed to direct from mugs is a mystery to me.
- Frank, Charlotte
November 24, 2011
Im thankful for this valuable insight into your psyche and corporate greed.
- 99%, everywhere
November 24, 2011
Whatever happened that so many people are suddenly so... hateful?!?!? What could you guys have done???
- I Understand, Completely
November 23, 2011
Thank you to PBK, CRC, and Wiggle and the fact that we currently do not have a 20% VAT that restricts me to owning one mid-level Shimano 105 equipped bike, instead of the 10 currently in my stable. Then again, many of us Americans work like dogs in order to EARN the right to support our passions and still posess the motivation to ride for a couple of hours after our Thanksgiving induced gluttony. As far as the Gandhi quote below; I can sit in front of a tree and meditate anytime. Such as the world, bikes move in only one direction... And that requires energy over stagnation!
- MO, SF SODAK










