Free Shipping

For domestic US shipments, we ship exclusively via UPS. We can ship either to your home or office. In fact, most folks prefer having us ship to their office, as there's always someone there to sign for the package. Please note that we instruct UPS to require signatures for Bikes, Frames, Wheels, and Powermeters. Otherwise, they'll drop off all packages without a signature unless you request otherwise.

Customers who purchase complete bikes from us are (understandably) quite concerned about our ability to ship their bikes safely. We have designed a rather ingenious system for shipping bicycles that makes them nearly impervious to damage in transit. On very rare occasions, though, such damage can occur. Please note that if damage occurs to your bicycle in shipping, we must file the claim on our end. You MUST keep all original packaging.

Our customers frequently opt to purchase a Tri All 3 Sports Velo Safe case, a Sci-Con Aero Tech Evolution travel case, or a Biknd Helium Air-Cushioned bike case when they order their bicycle. Both options are ideal for UPS shipping and airline travel.  We sell dozens a year and haven't heard a story yet of bike damage inflicted in transit. You can find these in our Accessories section under the "Bike Cases/Travel" tab.

We offer an alternative shipping service called "Ready to Ride". Ready to Ride bikes are shipped in a custom box that allows us to send them 100% built and ready to ride. The box is sized 73" x 26" x 47", so every component will be in place, and nary a bolt will need to be turned before your maiden voyage. Your handlebars will be centered and leveled. Your wheels, seatpost, and pedals will all be installed. You'll simply need to remove the bike from the box and off you go. Except for fine-tuning your seat position, there is no re-assembly or mechanical work required whatsoever. These bikes are shipped via UPS Freight. Click here for more information about our Ready to Ride service.

Given our location in Salt Lake City, transit time for your order rarely takes more than two business days for the West coast or four for the East coast. We'll be glad to provide you with your tracking number so you can go to UPS.com to determine your estimated day of delivery. Please keep in mind that this is only an estimate. The only guarantee offered by UPS Ground is that your package will arrive within 7 business days from the day it was shipped. If transit time exceeds 7 days, you will be refunded your shipping costs. Please be advised that unforeseen delays can occur, and any orders cancelled due to such shipping delays are subject to a restocking fee as described in our Returns Policy.

Please note that UPS chooses to observe certain holidays but not others. On some holidays they deliver/pick up both ground and air packages, and on other holidays they only pick up air packages. There are also holidays when they take the day completely off. Due to the volume of orders we receive, we cannot individually notify our customers when they will experience a one-day delay in receiving an order due to UPS' observance of a holiday. You can review UPS' holiday delivery schedule by clicking here. If you have any questions regarding UPS' delivery schedules, please consult this schedule and/or ask us for additional information before/while placing your order in order to avoid an easily preventable disappointment.

Once we ship your bike, an automated e-mail will be sent to you. The sender will be "ship-confirm@mail-competitivecyclist.com". This e-mail will contain your UPS tracking number for your bike. Keep your eyes open for this e-mail, and you can watch as your bike makes its way to your front door by tracking it at ups.com.

Read more in our FAQ section