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So as I logged in online to write the review posted below after receiving my bike, and after writing my review, I noticed that the price of the bike that I was so excited about had just dropped $600 from what I just paid last week for it!!
So I clicked on the Chat now, explained what happened and they matched the new price in 5 minutes. Now bickering, haggling, or anything. They just said we understand and you have $600 coming back to you!
How awesome is that for customer service?!
I'll definitely sing their praises to friends and will definitely be shopping for my other gear from backcountry!
I had an Orbea previous to this one, and it was stolen in November. My local shop where I bought the first one has since stopped selling Orbea. I wanted another one though. I found this deal, the price was great, and after being a little wary about spending $3k ordering a bike off the internet, I decided to pull the trigger. The bike shipped and was delivered in two days as promised. It came mostly put together and very well organized in the box. It took about 30 minutes and it was ready to ride (or at least it would have been if I had bought pedals already) I'm happy with the bike, the service and the whole experience.