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Julie Brown

Julie Brown

Julie Brown

Julie Brownwrote a review of on September 19, 2013

4 5

Familiarity: I've used it several times

I love these MTB shoes. I typically take a 7 1/2 or 38. The size chart said to order a 39.5?? I ordered the 39 and they fit perfect.
Only problem is I had to call after I ordered on-line. Apparently they were put on hold for some unknown reason. Once they were taken off hold, I got them in two days. Oh, and the rep on the phone was EXTREMELY RUDE for no reason. I was nice all the way even though I had been waiting too long to get the shoes. Just asked a few questions that apparently was annoying to him. Like, "are we talking about the same order?" because I didn't understand why these would be on hold and my husband orders from backcountry quite often. His response was, "Well, yah, what other order would I be talking about!?" And, that wasn't all from him:( I was upset when I got off the phone but didn't want him to intentionally mess up my order so I was really nice even though I was treated VERY poorly!!!!!! Very disappointing from a Backcountry employee!!

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