Online review from Slowtwitch
RealCyclist is real good Can't Post
I just wanted to share an experience I had with the people at realcyclist.com. For those of you who don't know, they are the same people that run bonktown, chainlove, huchnroll and I think Backcountry.com and backcountryoutlet.
I ordered a Kreitler flywheel from them. The box broke open in transit. The UPS driver leaned the box up against the door to protect the broken seal, so clearly had noticed it. The flywheel was a little scuffed (no big deal) but the drive belt was missing. I talked to UPS who sent a driver to examine the packaging. There wasn't anything to see because all it was just an open box - the problem was that the box was open when it came to me - so they "resolved" the complaint - meaning they closed it without doing anything.
I called realcyclist, spoke with Tayler who suggested that I send the flywheel back for replacement. I suggested that it might be easier just to order a new belt - I was fully prepared to pay for it. He said he would check their inventory and get back to me. A few hours later I had a voicemail that they didn't have any extra belts but that they would order one from Kreitler for me. Two days later, it showed up at my house, direct from Kreiter.
I'm impressed. That is pretty good service. Although I buy mostly from my LBS, I will probably order from them again.