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Gear Review

1 5

Hate this Comany, Dangerous Product

  • Gender: Male
  • Familiarity: I've used it once or twice and have initial impressions

There shoes are dangerous! CAUTION DO NOT BUY THESE SHOES. There is not enough rubber around the cleat so the slippery metal cleat - whether your ride Shimano SPD or Crank Brothers - pokes out especially when you walk! I hurt myself badly walking in these shoes across a smooth concrete slab, suddenly I lost traction and did a split! OUCH!
This upset me particularily because the salesperson in the Chrome store swore up and down that the cleat would not click. This turned out to be the first of many times Chrome was casual with the truth.
I tried to return the shoes but the online "Customer Service" told me they're un-returnable once the cleat was installed! Furthermore, she said, I can't mail the shoes back, have to return to the store in person. (This was hard because I bought them on a visit to SF.) After the return period, I went to the store to complain, and they were beyond rude. The salesperson said he'd ask a manager, then he walked around the store ignoring me for fifteen minutes. I asked him, did you get a manager, and he said, "yeah, she can't help you." WTF? I asked to see the manager who told me their shoes are fine and quoted policy, said she'd need an inventory number to do a swap. I complained about the crummy return/exchange policy, and the manager said most stores only do 10 days returns so I shouldn't complaint? WTF x2?? REI and Patagonia have LIFETIME returns, and Macy's etc. does at least 30. So yeah the shoes suck and if you complain a 20-year-old ornery manager (if you can find her) makes up fake store policies and lies about the competition. I left the shoes in the store, they are worse than nothing, and dealing with the Chrome company is worse than going to the dentist. F MINUS.

Responded on

if you bought them from backcountry.com, they have unlimited returns.

Responded on

I bought them directly from the Chrome store. They would not accept the return even with a receipt because I had mounted cleats. Nevermind the fact that I was not able to discover the problem (that the cleat extended beyond the rubber) until the cleat was mounted...